hello@thebluum.com +44 (0)20348 83744
Metal Box Factory, 413
30 Great Guildford Street
London, SE1 0HS

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Privacy Policy

 

Last updated: 28 August 2025

The Bluum Group (“we”, “our”, “us”) is committed to safeguarding the privacy of visitors to our website and to protecting the personal information of our clients, suppliers, and business partners. This Privacy Policy explains how we collect, use, store, and protect your information, and outlines your rights under UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

Information We Collect

 

We may collect the following types of information:

  • Personal contact details such as your name, email address, phone number, job title, or organisation, when you make an enquiry, sign up for updates, or engage our services.
  • Project and client information including property addresses, floor plans, design specifications, schedules, and photographs, if relevant to project delivery.
  • Financial and payment details such as invoicing information, company banking details, and records of transactions (note: we do not store payment card details; payments are handled securely by our chosen provider).
  • Supplier and contractor information including contact details and relevant trade or business credentials.
  • Technical data from use of our website, including IP address, browser type, device identifiers, and browsing activity (collected via cookies and analytics tools).
  • Correspondence – records of your communications with us by email, phone, or through our website.

 

How We Use Your Information

 

We use the information we collect to:

  • Respond to enquiries and manage communications with you.
  • Deliver and manage interior design and fit‑out projects.
  • Coordinate with suppliers, contractors, and consultants.
  • Provide quotations, invoices, and process payments.
  • Improve and secure our website and services.
  • Send relevant updates or marketing communications where you have consented.
  • Comply with legal, financial, and regulatory obligations.

 

Legal Basis for Processing

 

We process information under the following legal bases:

  • Consent – for example, sending you newsletters or using project materials in marketing once you have agreed.
  • Contractual necessity – when we need to process your data to perform a service or fulfil an agreement.
  • Legitimate interests – to operate and grow our business in ways that do not override your rights (e.g., improving services, maintaining client relationships).
  • Legal obligations – where required by law or official authority.

 

Project and Client Data

 

As part of our services, we collect and handle data specific to design and fit‑out projects. This may include property layouts, product specifications, photographs, and supplier information.

  • Such data is used only for project planning, design, and delivery.
  • Information may be shared with contractors, suppliers, trades, or consultants who are directly involved in fulfilling the project, subject to strict confidentiality and data protection requirements.
  • Any use of project images, case studies, or testimonials for our website, portfolio, or marketing will be done only with your explicit consent.

 

Sharing Your Information

 

We may share data with:

  • Suppliers, contractors, and consultants directly involved in delivering your project.
  • Service providers and IT partners who support our website and communications.
  • Payment providers and accountants to facilitate invoices and transactions.
  • Regulators, insurers, or legal advisers where required for compliance or protection of rights.

We do not sell or trade your data to third parties.

 

Cookies and Tracking

 

Our website uses cookies and similar technologies to improve your user experience, analyse traffic, and monitor website security. You may manage or disable cookies via your browser settings. For more information, please refer to our Cookie Policy.

 

International Transfers

 

If your information is transferred outside the UK, we ensure appropriate safeguards (such as standard contractual clauses) are in place to protect your data.

 

Data Retention

 

We keep data only for as long as necessary to fulfil the purposes outlined in this policy, including satisfying legal, tax, and contractual obligations. Project records, images, and files are retained securely and archived or deleted when no longer required.

 

Your Rights

 

You have the right to:

  • Request access to the personal data we hold about you.
  • Ask us to correct inaccurate or incomplete data.
  • Request the deletion of your information where it is no longer needed.
  • Restrict or object to our processing of your data.
  • Withdraw consent at any time, where processing is based on consent.
  • Receive your data in a portable format, in certain circumstances.

You may also lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your data.

 

Security

 

We take reasonable physical, technical, and organisational measures to protect your information against unauthorised access, misuse, disclosure, alteration, or destruction. However, please note that no method of data transmission over the internet is guaranteed to be 100% secure.

 

Contact Us

 

For questions about this Privacy Policy or how we use your data, please contact us:

The Bluum Group
hello@thebluum.com
(0)20348 83744

Metal Box Factory, 30 Great Guildford Street, London, SE1 0HS